All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in original and undamaged condition, with all original pots.
To return an item, please contact vendor directly and email customer service at [email protected] to obtain a Return Merchandise Authorisation (RMA) number. After receiving a RMA number, place the item securely in its original form and return to the vendor address.
Please note, you will be responsible for return.
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least fourteen (14) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
If you have any questions concerning our return policy, please contact us at:
DearPlant is a community of environmentally conscious plant parents, who come together to grow, share and trade houseplants. We believe that every home should be an indoor garden and together we are growing the demand for locally-grown houseplants.